You can book online by clicking the “Book Now” button at the top of the page, call us at 808.331.8505, or email us at [email protected]. Our offices are open from Monday – Friday 8 AM – 5 PM HST, Saturday 8 AM – 4 PM HST, and Sunday 8:30 AM -4 PM HST.
Making A Booking
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How do I make a reservation?
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Do we need to make reservations in advance?
Reservations are required, and we recommend booking in advance. Some of our popular tours sell out 1-2 weeks in advance while others are sold on demand.
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Can I call the day before and get on a tour once we are on the island?
Yes, although your tour of choice may be sold out. We do keep a wait list.
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What types of payments do you accept?
For your convenience we accept all major credit cards at the time of booking as well as Apple Pay, Google Pay, and Afterpay.
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What is Afterpay and how does it work?
Afterpay offers our guests an option to Book Now, Pay Later. Now you can book your tour today and pay over time with Afterpay. NO interest, NO hidden fees! Split your total into 4 easy, interest-free payments made every two weeks. Example: A $200 tour = 4 payments of just $50. Just select Afterpay at checkout.
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What is your cancellation policy?
Full price will be charged for cancellations and “no shows” unless we receive prior notice 24 hours in advance. Private charters and Ohana Outings require notice 72 hours in advance.
Weather
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What happens if it rains?
We go rain or shine. Guides always bring raingear for everyone. We only cancel when weather makes transportation or walking hazardous.
Policies
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What should we wear?
Each tour is unique as some offer opportunities for swimming, while others require sturdy footwear. Reference each Adventure Page to see what you should wear and bring.
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Do you have any special discounts?
Kama’aina, AAA, military, and return guest discounts are available. Please call us at 808-331-8505 to create your reservation and apply the discount at the time of booking.
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What are your office hours?
Our reservation lines are open from Monday – Friday 8 AM – 5 PM HST, Saturday 8 AM – 4 PM HST, and Sunday 8:30 AM -4 PM HST.
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How many people do you take on tour at a time?
Four to twelve guests. For larger groups, please call us at 808.331.8505 to check on availability.
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Is there a minimum number of guests required to operate an adventure?
Yes, we require a minimum of four guests for a tour to operate. Though infrequent, if your tour does not meet this minimum, we will notify you at least 24 hours in advance. In the event of a cancellation due to low participation, you will have the option to reschedule or receive a full refundÂ
Tour Experience
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Where do your tours leave from?
Departure locations vary, please check your specific adventure page for departure locations or call our reservations line at 808.331.8505.
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How do we get to Hawaii Forest and Trail headquarters?
We are located at 73-5593 Olowalu Street Building A. From Highway 19 (Queen Kaahumanu Hwy) turn up Hina Lani Street make your first right on Kanalani street, then your first left on Olowalu Street. and our headquarters will be on the left. 808.331.8505
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How knowledgeable are your drivers?
We take great pride in having some of the best Interpretive Guides on the island. Our Guides are trained in island ecology, geology, natural history, in addition to safe driving practices, customer service and first aid.
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What tours do you operate that are not accessible to the public?
We access private land in Kohala, Hualalai, and Hilo. Some areas are also only accessed with a permit
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How do I send feedback regarding my experience with Hawaii Forest & Trail?
Please forward your feedback to us at [email protected]
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Can I have an exclusive tour just for myself and my family?
Yes, we offer private tours. For more information, check out our “Custom Experiences” page, or contact our friendly staff at 808.331.8505.
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What is your best tour for children?
We recommend our Kohala Waterfalls Adventure on the island of Hawaii.
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What if I am looking for a longer hike?
We can do longer hikes by request on an exclusive basis. For more information, check out our Custom or Private Tours section, or contact our friendly staff at 808.331.8505
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What about tipping the guides?
In considering a gratuity for your guide, please consider the following: did you feel welcomed, was the tour operated safely, did the guide provide for your care and comfort, was the tour enjoyable, educational, and engaging?
