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What should we wear?

Each tour is unique as some offer opportunities for swimming, while others require sturdy footwear. Reference each Adventure Page to see what you should wear and bring.

How do I make a reservation for an adventure with Hawaii Forest & Trail?

You can book online by clicking the Reservations menu at the top of the page, or call us at 808.331.8505. Our phone lines are open Monday-Saturday 8AM-5PM HST.

Do we need to make reservations in advance?

We highly recommend booking your tour in advance. Some of our more popular tours sell out 1 – 2 weeks in advance and other tours are sold on demand. Booking early means you get to do the tour you want on the day you want.

Can I call the day before and get on a tour once we are on the island?

Yes, although your tour of choice may be sold out. We do keep a wait list.

What is your cancellation policy?

Full price will be charged for cancellations and “no shows” unless we receive prior notice 24 hours in advance. Private charters require notice 72 hours in advance.

What happens if it rains?

We go rain or shine. Guides always bring raingear for everyone. We only cancel when weather makes transportation or walking hazardous.

Where do your tours leave from?

Departure locations vary, please check your specific Adventure page for departure locations. Also, we do pickup form convenient meeting locations including Hilo, Kona & Waikoloa.  Contact our friendly staff to find out where the nearest meeting is available for your Adventure. 808.331.8505

How do we get to Hawaii Forest and Trail headquarters?

We are located at 73-5593 Olowalu Street Building A. From Highway 19 (Queen Kaahumanu Hwy) turn up Hina Lani Street make your first right on Kanalani street, then your first left on Olowalu Street. and our headquarters will be on the left. 808.331.8505

Do you have any special discounts?

AAA, military, group and return guest discounts are available. Seasonal specials are also offered for select tours.

What are your office hours?

Our reservation lines are open Monday-Saturday 8AM-5PM HST.

How many people do you take on tour at a time?

Four to 12 guests. To accommodate larger groups multiple vehicles and guides are available.

How knowledgeable are your drivers?

We take great pride in having some of the best Interpretive Guides on the island. Our Guides are trained in island ecology, geology, natural history, in addition to safe driving practices, customer service and first aid.

What tours do you operate that are not accessible to the public?

We access private land in Kohala, Hualalai, and Hilo. Some areas are also only accessed with a permit.

How do I send feedback regarding my experience with Hawaii Forest & Trail?

Please forward your feedback to us at [email protected]

Can I have an exclusive tour for just myself and my family?

Yes, we do private tours. For more information, check out our Custom or Private Tours section, or contact our friendly staff at 808.331.8505

What is your best tour for children?

We recommend our Kohala Waterfalls Adventure on the island of Hawaii.

What if I am looking for a longer hike?

We can do longer hikes by request on an exclusive basis. For more information, check out our Custom or Private Tours section, or contact our friendly staff at 808.331.8505

What about tipping the guides?

In considering a gratuity for your guide, please consider the following: did you feel welcomed, was the tour operated safely, did the guide provide for your care and comfort, was the tour enjoyable, educational, and engaging?

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