Payment – Payment is required at the time of booking. We accept all major credit cards such as Visa, MasterCard, or American Express as well as Google Pay, Apple Pay, and Afterpay. Afterpay allows guests to buy now and pay later for their reservation.
Contact details – Please provide your cell phone number and local accommodations, so we may contact you in the event of last minute changes, or cancellations due to weather or emergencies. While cancellations and changes are rare, we are generally able to accommodate everyone as long as we have a way to contact them.
Requirements & Restrictions – Some tours have minimum ages and/or physical requirements. When booking online, please read the restrictions carefully and contact us if you have any questions. We are unable to refund cancellations due to guests not meeting minimum requirements.
Tour Minimum – We require a minimum of four guests for a tour to operate. Though infrequent, if your tour does not meet the required minimum, we will notify you at least 24 hours in advance. In the event of a cancellation due to low participation, you will have the option to reschedule or receive a full refund.
Cancellation Policy – We understand that circumstances change, and you may need to cancel your reservation. Full price will be charged for cancellations and “no shows” unless we receive prior notice 24 hours in advance for our public tours. Private Ohana Outings and Signature Experiences require 72 hours notice in advance; additional restrictions may apply.
Activity Waiver – Every guest on our adventures will need to sign a Participant Agreement prior to joining us.
Customer Service – If you would like to speak to our Guest Service Representatives, please call 808.331.8505 or email us at [email protected]. Our office is open 7 days a week; Monday – Friday, 8 AM – 5PM, Saturday 8 AM – 4 PM, and Sunday 8:30 AM – 4 PM.
